This shows that the whole airport community has come together to put the passenger first.”ĭTW has previously been recognized as the best in North America in 20.ĭetroit Metro Airport is one of the largest in the country with two terminals – the McNamara Terminal, which opened in 2002 and is the home to Delta, which has a hub in Detroit, and the new North Terminal, which opened in 2008 and was recently renamed the Evans Terminal in honor of Wayne County Executive Warren Evans.Įach day, more than 1,100 flights fly in and out of Detroit Metro Airport to four continents, and it sees more than 36 million passengers per year. “We are proud of the team at Detroit Metropolitan Airport for winning the Airport Service Quality Award. “Putting the traveler at the center is more important than ever, and it is the way forward,” said ACI World Director General Luis Felipe de Oliveira. They also said the increased and improved signage throughout the airport made things better, it was very clean and others. We are grateful and remain dedicated to exceeding expectations at DTW.”Īccording to the ASQ Awards, customers rated DTW high for wait times at security checkpoints and border/passport control areas and the courtesy of the staff in those locations. It’s encouraging to know our customers have noticed our efforts. Everyone played a role, including our Airport Authority staff, airlines, janitorial staff, Customs & Border Protection, TSA, concessionaires, and more. “Our entire team at Detroit Metropolitan Airport is responsible for DTW receiving this honor, our third ASQ Award since 2018,” Wayne County Airport Authority CEO Chad Newton said in a statement “We’ve listened to customer feedback and developed action plans for improvement. Detroit Metropolitan Wayne County Airport (DTW) was named one of the best airports in the United States, according to the 2022 Airport Service Quality (ASQ) awards.Īccording to DTW, the airport received the ASQ award for Best Airport of 25 to 40 million passengers in North America, and it's one of the highest honors in the aviation industry.
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